Escalation

This activity defines additional sequences of activities based on a timeout period. You can define one initial sequence of activities (primary branch) and an additional sequence of activities after a specified wait time (escalation branch). This activity is similar to e-mail escalation in the Routing activities, but this activity can accommodate activities besides e-mail.

This activity contains two branches by default: a primary branch and an escalation branch. When the wait time is reached, the escalation branch is processed in addition to the primary branch. All branches that have started to run must complete for the workflow to continue. Show me two examples.

Example: In the primary branch, a document is routed to Sally for approval. If Sally does not make a decision in a specified amount of time, the escalation branch engages. In the escalation branch, the document's status field is set to "Needs Attention," and an e-mail is sent to Margaret. Sally must change the approval status, which was defined in the primary branch, for the workflow to continue.

Note: You can add escalation branches, but primary branches cannot be added.

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How does this activity look in the Designer Pane?

To add this activity to a workflow definition 

• Drag it from the Toolbox Pane and drop it in the Designer Pane.

To configure this activity

• Select the activity in the Designer Pane to configure the following property boxes in the Properties Pane.
• Activity Name
• Activity Description
• Primary Branch Configuration
• Escalation Branch Configuration
• Adding Escalation Branches
• Deleting Escalation Branches
• Enabling and Disabling Branches

  Note: If you have more than one connection profile for your workflow definition, the Connection Profile property box lets you specify which connection profile this activity will use.